Terms & Conditions

Effective Date: [Insert Date]

1. Agreement to Terms

Welcome to Trusted Shoulders Mentorship. These Terms & Conditions ("Terms") govern your access to and use of the Trusted Shoulders Mentorship website, services, programs, memberships, workshops, educational materials, digital resources, communications, forms, scheduling systems, client portals, and all related offerings provided by Trusted Shoulders Mentorship.

By accessing this website, browsing website content, submitting forms, scheduling consultations, purchasing services, creating accounts, participating in mentorship services, enrolling in memberships, downloading resources, communicating with Trusted Shoulders Mentorship, or otherwise utilizing any portion of our services, you acknowledge that you have read, understood, and voluntarily agree to be legally bound by these Terms & Conditions, our Privacy Policy, Policies & Legal Information, Client Agreements, Consent Forms, Membership Agreements, and any additional policies applicable to specific services.

If you do not agree with these Terms, you must discontinue use of the website and services immediately.

Trusted Shoulders Mentorship reserves the right to revise, update, modify, or replace these Terms at any time. Updated Terms become effective upon posting unless otherwise stated. Continued use of the website or services following any updates constitutes acceptance of the revised Terms.

2. About Trusted Shoulders Mentorship

Trusted Shoulders Mentorship is a mentorship and personal development organization dedicated to supporting youth, teens, adults, parents, and families through guidance, accountability, education, encouragement, and life-skills development.

Services may include:

  • Youth and Teen Mentorship

  • Adult Mentorship

  • Family Support Services

  • Personal Development Coaching

  • Goal Setting and Accountability Support

  • Communication Skill Development

  • Relationship Building Support

  • Educational Resources

  • Life Skills Education

  • Family Growth Planning

  • Workshops and Group Programs

  • Resource Libraries and Educational Materials

  • Community-Based Support Services

Trusted Shoulders Mentorship seeks to provide practical guidance that encourages confidence, personal responsibility, communication, emotional growth, healthy relationships, and long-term development.

Trusted Shoulders Mentorship is not:

  • A medical practice

  • A healthcare provider

  • A mental health treatment provider

  • A psychotherapy practice

  • A counseling center

  • A psychiatric service provider

  • A crisis intervention organization

  • A legal services provider

  • A financial advisory service

  • An emergency response agency

Participation in services should not be interpreted as establishing any licensed professional relationship.

3. Eligibility

To participate in services, individuals must be legally capable of entering into binding agreements or must obtain appropriate parental or guardian consent when required.

Eligibility requirements may include:

  • Completion of required intake forms.

  • Acceptance of applicable agreements and policies.

  • Provision of accurate participant information.

  • Compliance with program expectations.

  • Ability to participate safely and appropriately.

For participants under eighteen (18) years of age:

  • Parent or guardian consent may be required.

  • Parents or guardians may be required to complete enrollment documentation.

  • Emergency contact information may be required.

  • Additional participation requirements may apply.

Trusted Shoulders Mentorship reserves the right to refuse, suspend, delay, modify, or terminate participation when necessary to:

  • Protect participant safety.

  • Comply with legal obligations.

  • Address eligibility concerns.

  • Maintain program integrity.

  • Respond to circumstances beyond the scope of services.

4. Nature of Services

Participants understand and acknowledge that mentorship services are educational, developmental, and supportive in nature.

Services are designed to promote:

  • Personal growth

  • Goal achievement

  • Accountability

  • Confidence building

  • Life skills development

  • Relationship improvement

  • Communication enhancement

  • Family support

  • Positive decision-making

Participants further acknowledge that:

  • Services are not therapy.

  • Services are not counseling.

  • Services are not psychotherapy.

  • Services are not psychiatric treatment.

  • Services are not medical treatment.

  • Services are not legal advice.

  • Services are not financial advice.

  • Services are not crisis intervention.

  • Services are not emergency services.

Trusted Shoulders Mentorship does not diagnose medical, behavioral, emotional, educational, developmental, or psychological conditions.

No treatment plans, medical recommendations, psychiatric evaluations, or clinical diagnoses are provided.

Participants remain fully responsible for decisions, actions, behaviors, and outcomes resulting from participation in services.

Participants are encouraged to seek licensed professional assistance whenever specialized treatment, diagnosis, evaluation, or emergency support is needed.

5. No Guarantee of Results

Trusted Shoulders Mentorship strives to provide high-quality mentorship, support, educational resources, and growth opportunities. However, participants acknowledge that outcomes vary significantly based on numerous factors beyond the organization's control.

Factors affecting outcomes may include:

  • Participant effort and engagement.

  • Attendance and participation.

  • Family involvement.

  • Personal circumstances.

  • Outside support systems.

  • Motivation and commitment.

  • Environmental influences.

  • Health conditions.

  • Educational circumstances.

  • Economic factors.

Accordingly, Trusted Shoulders Mentorship makes no guarantee regarding:

  • Academic improvement.

  • Personal growth.

  • Relationship success.

  • Employment opportunities.

  • Financial outcomes.

  • Behavioral changes.

  • Family improvement.

  • Emotional well-being.

  • Program completion.

  • Goal achievement.

  • Leadership development.

  • Communication improvement.

Any testimonials, examples, educational materials, success stories, recommendations, or participant experiences are intended solely for informational purposes and should not be interpreted as promises of future results.

6. Participant Responsibilities

Successful mentorship depends on active participant involvement and personal accountability.

Participants agree to:

  • Provide accurate and truthful information.

  • Participate honestly and respectfully.

  • Maintain respectful communication.

  • Attend scheduled appointments whenever possible.

  • Notify staff regarding scheduling conflicts.

  • Complete agreed-upon goals and action steps when applicable.

  • Use services responsibly and appropriately.

  • Respect the privacy of others.

  • Follow organizational policies and expectations.

  • Utilize resources for their intended purpose.

  • Seek appropriate professional assistance when necessary.

  • Accept responsibility for personal decisions and actions.

Participants agree not to:

  • Engage in threatening behavior.

  • Harass or intimidate others.

  • Disrupt services.

  • Misrepresent information.

  • Share confidential information inappropriately.

  • Use services for unlawful purposes.

Failure to comply may result in corrective action, service modification, suspension, or termination.

7. Parent and Guardian Responsibilities

Parents and guardians play an important role in supporting youth participants.

Parents and guardians agree to:

  • Provide informed consent when required.

  • Maintain accurate participant information.

  • Keep emergency contact information current.

  • Support participation when appropriate.

  • Review organizational policies and agreements.

  • Communicate concerns in a timely manner.

  • Cooperate regarding participant safety matters.

  • Provide accurate health, behavioral, and educational information when relevant.

  • Notify Trusted Shoulders Mentorship of significant changes affecting participation.

Trusted Shoulders Mentorship reserves the right to communicate with parents or guardians regarding:

  • Safety concerns.

  • Program participation.

  • Attendance concerns.

  • Policy violations.

  • Scheduling matters.

  • Required documentation.

  • Legal obligations.

While youth privacy is respected, participant safety may require communication with parents or guardians when appropriate.

8. Memberships, Fees, and Payments

Trusted Shoulders Mentorship may offer membership plans, individual sessions, workshops, educational programs, digital resources, group services, consultations.

Current membership offerings may include:

  • Teen Mentorship Membership

  • Adult Mentorship Membership

  • Family Support Membership

Membership may include access to:

  • Scheduled mentorship sessions

  • Personalized growth planning

  • Accountability support

  • Resource libraries

  • Progress reviews

  • Educational materials

  • Program resources

  • Communication support

Participants agree to pay all applicable fees associated with selected services.

Participants are responsible for:

  • Maintaining valid payment information.

  • no free

  • Monitoring billing obligations.

  • Reviewing membership terms prior to enrollment.

Trusted Shoulders Mentorship reserves the right to:

  • Modify pricing for future enrollments.

  • Adjust service offerings.

  • Update membership structures.

  • Change billing procedures.

  • Offer promotional discounts.

  • Provide financial assistance programs.

Failure to maintain payment obligations may result in service suspension, restricted access, cancellation of memberships, collection efforts permitted by law, or termination of participation.

9. Scheduling, Cancellations, and Missed Appointments

Trusted Shoulders Mentorship values the time, commitment, and participation of every client, family, volunteer, and staff member. Consistent attendance and communication help ensure that services remain effective, accessible, and beneficial for all participants.

Participants are responsible for scheduling appointments through approved scheduling systems and maintaining accurate contact information to receive appointment confirmations, reminders, and updates.

Scheduling Appointments

Appointments may be scheduled through approved booking platforms, website scheduling tools, staff coordination, or other designated methods established by Trusted Shoulders Mentorship.

Appointment availability may vary based on:

  • Program participation

  • Staff availability

  • Membership level

  • Scheduling demand

  • Holidays

  • Weather conditions

  • Organizational capacity

Appointment availability is not guaranteed and may change without notice.

Cancellation and Rescheduling Requests

Participants are encouraged to provide a minimum of twenty-four (24) hours' notice when canceling or rescheduling appointments whenever reasonably possible.

Advance notice allows appointment times to be made available to other participants and supports efficient program operations.

Cancellation requests may be submitted through:

  • Scheduling platforms

  • Email communication

  • Approved communication channels

  • Other designated methods

Missed Appointments and No-Shows

An appointment may be considered a "No-Show" when:

  • A participant fails to attend a scheduled appointment.

  • A participant arrives excessively late and cannot reasonably complete the session.

  • No communication is received regarding absence.

Repeated no-shows, chronic lateness, excessive cancellations, or frequent rescheduling may result in:

  • Reduced scheduling priority

  • Temporary service restrictions

  • Membership review

  • Modification of service arrangements

  • Suspension of participation

  • Termination of services when appropriate

Late Arrivals

Participants arriving late may receive a shortened session in order to avoid disrupting subsequent appointments.

Session fees and membership obligations generally remain unchanged regardless of participant lateness.

Organizational Rescheduling

Trusted Shoulders Mentorship reserves the right to reschedule, postpone, cancel, or modify appointments due to:

  • Staff illness

  • Emergencies

  • Severe weather

  • Technology disruptions

  • Safety concerns

  • Facility issues

  • Operational needs

  • Circumstances beyond reasonable control

Reasonable efforts will be made to provide advance notice whenever possible.

10. Refund Policy

Trusted Shoulders Mentorship invests significant time, resources, scheduling capacity, administrative support, and program preparation into service delivery. As a result, all fees and payments are subject to the terms outlined in this Refund Policy.

General Refund Policy

Unless otherwise specified in a written agreement, payments made for:

  • Memberships

  • Individual sessions

  • Workshops

  • Educational programs

  • Group services

  • Consultations

  • Digital resources

  • Downloadable materials

  • Program participation

may be non-refundable.

Refund Requests

Refund requests may be submitted for review by contacting Trusted Shoulders Mentorship directly.

Refund requests are reviewed on a case-by-case basis and may consider factors such as:

  • Amount of services already provided

  • Program participation history

  • Administrative costs incurred

  • Scheduling commitments

  • Special circumstances presented by the participant

Approval of any refund request remains solely at the discretion of Trusted Shoulders Mentorship.

Non-Refundable Circumstances

Refunds may not be available for:

  • Missed appointments

  • Participant no-shows

  • Voluntary withdrawal after services have begun

  • Dissatisfaction based solely on unmet expectations

  • Failure to complete assigned activities

  • Failure to utilize available services

  • Downloaded digital products

  • Completed consultations

Financial Assistance and Discounts

Participants receiving:

  • Scholarships

  • Financial assistance

  • Reduced-rate services

  • Promotional discounts

  • Special pricing arrangements

may be subject to separate refund policies or restrictions.

Future Refund Decisions

Approval of a refund in one circumstance does not create an obligation to approve refunds in future situations.

Trusted Shoulders Mentorship reserves the right to determine refund eligibility based on individual circumstances and applicable agreements.

11. Confidentiality and Privacy

Trusted Shoulders Mentorship respects participant privacy and understands that trust is an important component of meaningful mentorship relationships.

Reasonable efforts are made to protect personal information, communications, records, and participant data in accordance with organizational policies and applicable laws.

Confidentiality Expectations

Information shared during mentorship services may be treated with discretion and care whenever possible.

However, participants understand and acknowledge that mentorship services are not equivalent to licensed therapy, counseling, or medical treatment.

As a result, mentorship communications may not receive the same legal confidentiality protections associated with licensed professional relationships.

Limitations of Confidentiality

Confidentiality may be limited in situations involving:

  • Suspected child abuse or neglect

  • Suspected abuse of vulnerable adults

  • Threats of self-harm

  • Threats to harm others

  • Serious safety concerns

  • Court orders

  • Subpoenas

  • Legal reporting requirements

  • Emergencies

  • Organizational investigations

  • Administrative operations necessary to provide services

When disclosure is necessary, Trusted Shoulders Mentorship will attempt to limit disclosure to information reasonably necessary to address the concern.

Information Collection and Use

Participants acknowledge that information may be collected through:

  • Intake forms

  • Surveys

  • Progress assessments

  • Scheduling systems

  • Communications

  • Website forms

  • Membership records

  • Payment systems

Additional details regarding privacy practices are available in the Privacy Policy.

Record Storage

Participant information may be stored electronically, physically, or through secure third-party service providers used to support organizational operations.

While reasonable safeguards are utilized, no storage system can guarantee absolute security.

12. Mandatory Reporting and Safety Obligations

Participant safety remains a priority for Trusted Shoulders Mentorship.

While maintaining participant trust is important, there are situations where safety concerns may require disclosure of information to appropriate individuals, agencies, or authorities.

Mandatory Reporting

Trusted Shoulders Mentorship may be legally or ethically obligated to take action when information suggests:

  • Child abuse

  • Child neglect

  • Exploitation of minors

  • Abuse of vulnerable adults

  • Serious threats of violence

  • Suicidal behavior or threats

  • Dangerous situations involving participant safety

  • Circumstances requiring emergency intervention

Safety-Based Disclosures

Information may be disclosed to:

  • Parents or guardians

  • Emergency responders

  • Medical personnel

  • Mental health professionals

  • Child protective services

  • Adult protective services

  • Law enforcement agencies

  • School officials when appropriate

  • Other authorities authorized by law

Emergency Situations

When Trusted Shoulders Mentorship reasonably believes there is an immediate threat to participant safety or the safety of others, emergency action may be taken without prior participant consent.

Participant safety may take precedence over confidentiality in circumstances involving significant risk of harm.

Participant Acknowledgment

By participating in services, participants acknowledge that Trusted Shoulders Mentorship may disclose information when necessary to comply with legal obligations, protect safety, respond to emergencies, or fulfill organizational responsibilities.